Effective Date: 25 March, 2026
By accessing or using Maithra, you agree to the following terms:
1. Platform Role
Maithra is a multi-vendor marketplace that connects:
-
Suppliers (product owners)
-
Resellers (wholesale buyers and resellers)
-
Customers (end buyers)
We facilitate transactions but may not manufacture all listed products.
2. User Responsibilities
Users agree to:
-
Provide accurate information.
-
Maintain account confidentiality.
-
Not engage in fraudulent or illegal activities.
-
Not misuse the platform.
3. Orders & Payments
-
Orders are confirmed only after successful payment authorization.
-
We reserve the right to cancel suspicious or fraudulent orders.
-
Prices may change without prior notice.
4. Supplier & Reseller Responsibility
-
Suppliers are responsible for product quality and authenticity.
-
Resellers are responsible for pricing and stock management.
-
The platform may deduct commission as per agreed rates.
5. Commission & Payouts
-
Commission rates are defined in supplier/reseller agreements.
-
Payouts are processed periodically as per platform policy.
-
Adjustments may be applied for refunds, returns, or disputes.
6. Intellectual Property
All content on the platform (logos, branding, images, system design) is the property of Maithra unless otherwise stated.
Unauthorized reproduction is prohibited.
7. Limitation of Liability
Maithra is not liable for:
-
Indirect or incidental damages.
-
Delivery delays caused by third-party couriers.
-
Losses due to incorrect customer information.
8. Modifications
We reserve the right to update policies and terms at any time. Continued use of the platform indicates acceptance of updated terms.